e-Learning Service Charter

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English

Premise

According to the Service Charter, conformed to Art.4 of Interdepartmental Decree dated on 17th April 2003 and integrated from D.M. n. 47 of 30th January 2013 with following modifications, E-Campus On-line University (from now on shortly referred to University), supplies the Students and all the people interested to it, different kinds of high-quality Services and different ways to take advantage of the learning tools according to any specific needs of the Students.

Meanwhile, The University provides the chance to assess and control the quality of its Services.

For 'Students' we mean either those regularly enrolled to University or those who participate to the extra-curriculum training activities arranged by the University itself.

The Service Charter is yearly published before the beginning of the Activities, and it is distributed in the headquarter, in the branches of the University and now available also on-line on its website.

  1. Inspiring principles

The University:

  1. organizes and activates Distance Study Courses using computer and on-line advanced technologies, according to the requirements and criteria of the attached Interdepartmental  Decree of 17th April 2003 and of the D.M. n.47 of 30th January 2013, integrated with the following modifications. Distance Learning Courses arranged by the University imply a high degree of student independence and it is not linked with physical presence or specific schedule and the continuous monitoring of the learning level reached through a careful lay-out and frequent assessment and self-assessment tests;
  2. is committed to provide Students a quality service (based on the main principles about supply of public services mentioned in the guidelines of the Council of Ministers President of 27th January 1994 in accordance to the requirements of the art. 50-bis of the Digital Administration Code;
  3. shows the Characteristics of its own services;
  4. describes the access procedures to the above-mentioned Services;
  5. tests the user's satisfaction with the services provided in order to improve its quality;
  6. guarantees  the privacy of the personal data by using all the possible safety measures in accordance with the law in force.


  1. University Organization
    1. Government Body

The University is governed by the following members:

The Chancellor; The honorary President of eCampus Foundation; The President of the Administrative Council; The Technical Board Committee.

    1. Administrative and Controlling Structures

In accordance with the Charter:

The General Director; The Audit Constituency

  1. Titles, Courses and Certificates

The University issues the following titles:

- University Degree (L):

FACULTY OF ECONOMICS:
-ECONOMICS (D.M.270/04)(ECONOMICS , PSYCHOECONOMICS; BANKING AND INSURANCE SYSTEMS)

FACULTY OF LAW:
-BUSINESS STUDIES (D.M. 270/04)
-POLITICS AND SOCIAL SCIENCES

FACULTY OF ENGINEERING:
-CIVIL AND ENVIRONMENTAL ENGINEERING
-INDUSTRIAL ENGINEERING: MANAGEMENT STREAM (D.M.240/04)
-COMPUTING AND AUTOMATION ENGINEERING (D.M.240/04)

FACULTY OF LITERATURE:
-LITERATURE, MUSIC AND PERFORMING ARTS (D.M. 270/04)
-DESIGN AND FASHION  (D.M. 270/04)
-LITERATURE AND FOREIGN  LANGUAGES

FACULTY OF PSYCHOLOGY:
-PSYCHOLOGY (D.M. 270/04)
-PHYSICAL SCIENCE
-COMMUNICATION SCIENCE
-EDUCATION


-MASTER DEGREES (LM):

FACULTY OF ECONOMICS:
-ECONOMICS

-FACULTY OF ENGINEERING:
-CIVIL ENGINEERING
-INDUSTRIAL ENGINEERING
-COMPUTING AND AUTOMATION ENGINEERING

FACULTY OF LITERATURE:
-MODERN PHILOLOGY
-LITERATURE AND FOREIGN LANGUAGES AND CROSS-CULTURAL STUDIES

FACULTY OF PSYCHOLOGY:
-PSYCHOLOGY (D.M. 270/04)
-SCIENCE OF EDUCATION


-MASTER DEGREES:

FACULTY OF LAW:
-LAW (D.M. 270/04)


-FIRST LEVEL MASTER:

FACULTY OF LAW:
SPORT MANAGEMENT
ALTERNATIVE DISPUTE RESOLUTION
MANAGEMENT FOR THE DIRECTION OF FACILITIES AND COMPANIES OF HUMAN SERVICES
MANAGEMENT OF GREAT EVENTS EXPO 2015
CRIMINOLOGY

FACULTY OF ECONOMICS:
ECONOMICS AND LAW OF CORPORATE CRISIS
MBA

FACULTY OF PSYCHOLOGY:
MANAGEMENT OF COORDINATION OF HEALTH OCCUPATIONS
ADMINISTRATION AND COORDINATION IN THE SOCIAL AND HEALTH FIELD
MANAGEMENT FOR ADMINISTRATION OF COMPLEX STRUCTURES
MANAGEMENT FOR ADMINISTRATION  IN THE EMPLOYMENT AREA
MANAGEMENT IN THE PHARMACEUTICAL  AREA
MANAGEMENT IN TOURISM

FACULTY OF ENGINEERING:
TECHNOLOGY AND MANAGEMENT OF ENERGETIC SYSTEMS FROM RENEWABLE SOURCES


-SECOND LEVEL MASTERS:

FACULTY OF LAW:
ALTERNATIVE DISPUTE RESOLUTION
ADMINISTRATION AND MANAGEMENT OF REAL  ESTATE
SPORT MANAGEMENT

FACULTY OF ECONOMICS:
ECONOMICS AND LAW OF CORPORATE CRISIS
MBA

FACULTY OF ENGINEERING:
PHOTOVOLTAIC AND ALTERNATIVE SOURCES
MANAGEMENT OF TERRITORY
ADVANCED SYSTEM ADMINISTRATION
PLANNING OF ENERGETIC SYSTEMS FROM RENEWABLE SOURCES

FACULTY OF PSYCHOLOGY:
MANAGEMENT FOR ADMINISTRATION OF COMPLEX STRUCTURES
MANAGEMENT FOR ADMINISTRATION IN THE EMPLOYMENT AREA
MANAGEMENT IN THE PHARMACEUTICAL AREA
CRIMINOLOGY

Moreover the University issues the Postgraduate Degree (Diploma di Specializzazione -DS), the Ph.D. (Dottorato di Ricerca -DR), in accordance with the subsection 9 of the clause 3 of the ministerial decree of 22 October 2004, n. 270, as well as certificates concerning Specialization Courses (Corsi di Perfezionamento – CP), Oriented Courses, TFA courses.

The aforementioned educational qualifications are obtained at the end of the respective courses.

To consult the details of the complete educational syllabus, refer to the following page:

URL: http://www.uniecampus.it/didattica/index.html

To consult the study plans concerning Master's Degrees of first and second level, refer to the following page:

URL: http://www.uniecampus.it/master/index.html

  1. Didactic service supply and course fruition procedure

    1. Purposes and aims

The didactic organisation of the on-line classes of the University makes the most of the potential of computer-learning technologies and in particular multimedia, interactivity with educational materials, human interactivity, the possibility of personalising the sequencing of the educational paths, the interoperability of the systems enjoyed and/or generated during the employment of technological systems.

The Virtual Learning Environment (VLE) of the University has as main objective the creation of a learning environment in which, even in situations of space-time distance, the aspect of interpersonal relationship prevails over that of mere transit of information.

    1. Peculiarities

Lessons are delivered remotely via the Internet.

The supply procedure has as main purpose to provide educational materials; furthermore it makes it possible to interact both on contents and on teaching activities.

The supply occurs without software or connectivity criticality.

The minimum recommended requirements to access on-line classes and enjoy all VLE Uniecampus services are: a desktop computer (or a notebook) with Microsoft Windows 7/8/8.1 operating system, Apple Mac OSX Tiger or Linux Kernel 2.6 with at least 1 GB of RAM, a screen resolution of 1024 x 768 or superior to 16 million colours, audio board, loudspeakers, microphone and a web cam (necessary for appointments at the Professors' remote reception offices). A browser (Microsoft Internet Explorer 9.0, Mozilla Firefox 3.6.4 con browser Safari 4, Firefox 3.0.X), the plug-in of Micromedia Flash Player, Windows Media Player, a via cable or WI-FI high speed Internet connection [a connection with a USB key is valid only with 4G and 3G* connections (HSDPA and UMTS)].

For all details regarding other operating systems and other devices (mobile or not), refer to the “Compatibility Matrix” achievable in “Reserved Area” and frequently updated by our technical Staff.

*2G (GPRS and GSM) connections are prohibitive for audio and video streaming.

The fruition of the teachings, coherently with the specified goals, is possible through the eCampus platform (VLE). The VLE allows you to organise different activities in different ways: study of the lessons, library researches, self-assessment tests, achievement tests, participation in forums, mail, video conferencing, live seminars, possible live revisions with the teacher (also by telephone) or the tutors, chat, virtual boards, etc.

In particular:

under the aspect of functionality, the access and use of eCampus VLE is guaranteed 24 hours a day. As concerns assistance, a first-rank Help Desk is available via the Internet with a response time within 24 working hours starting from the moment in which the request is sent. Regarding support, in addition to the FAQ (frequently asked questions) section, the download of the Student's Technical Guide is constantly available. Here the procedure for the correct and complete use of every available functionality and for every item of the VLE menu is described in detail.

                  3. Access to on-line services

The access to the University services occurs through an integrated system, by means of an identification and reception procedure which is univocal and safe.

The system manages the profiles of every user on the basis of the functions for which he/she is enabled and on the basis of the specific set up of his/her personal profile.

The user, through a single entry of user-id and password (Single Sign On System) can have access to all the environments for which he/she is enabled.

                  4. Right to Information

Through its portal and at the central headquarters, the University makes available to the users some general information regarding the structure, the educational offer, the means of access to services, the technologies in use, the teaching method.

  1. Teaching method

    1. Introduction

The teaching method is structured in both individual and group on-line activities. Every student is assisted remotely and/or in the presence of a tutor, who is an expert of university processes and of orientation, planning and motivation.

Within every group, through the available channels (e-mail, virtual classrooms, chat, forums, etc.) students have the possibility to cooperate on the development of projects or, more generally, to interact with each other.

The single student, already oriented and supported by the tutor, with the use of the instruments to plan the educational activities (course agenda, calendar of events, appointment and deadline agenda), is able to manage the timing and the modalities of his/her own commitment:

personal study, achievement tests, contacts with the tutor, simultaneous activities, registration to exams and seminars, etc.

The adopted teaching method considers that the student mustn't be left alone and, though isolated by space and time distance, has to be guided by the tutor and encouraged to interact with other participants in the educational process.

    1. Tutoring

Every student is assisted by an on-line tutor (class tutor with functions of technical tutor) and in the presence (disciplinary tutor).

The on-line tutoring activity is aimed at:

- supervising the student's whole activity through the use of synchronous and asynchronous assessment instruments;

- coordinating the activity of every single student;

- giving technical, organizational and motivational consultancy.

The tutoring activity in the presence is integrated with the on-line one and it's aimed at:

  1. supporting the student, giving him/her didactic notions regarding the single disciplines of the courses of study;

  2. verifying that the student has reached the knowledge aims of the course, as required by the Professor chair of the subject, in the imminence of the achievement exam.

    1. Teaching materials

The teaching materials the University provides for every lesson can be texts, images, animations, audio or video formats.

The University selects and/or edits or in any case arranges, according to prestige, completeness and quality parameters, all study and research materials, also taking on the responsibility of their updating.

The above-mentioned materials are validated through modalities and instruments created by the Permanent Teaching Committee, as pursuant to article 4 of the Statute of the University.

    1. Evaluation and achievement tests

Evaluation, in order to pass achievement tests, is not limited to the final test, but it also takes into account the educational purposes achieved by the student following the results achieved in the intermediate examinations, registered in the reserved area of the student portal (“ePortfolio dello Studente”), as well as the tenacity shown in the effective participation to on-line activities, first and foremost class attendance.

The final achievement tests of the single disciplines are taken exclusively in the presence of the Teacher at the University premises, as specified in the Academic Regulations in force.

    1. Evaluation of Educational Services

The overall results and the quality of the activities carried out by the University, as well as the users' level of satisfaction, are subject to a periodical review made by the University Evaluation Teams (presidente.nucleo@uniecampus.it) and based on ANVUR AVA System.

The following organs have been established for purposes of self-assessment, evaluation and accreditation of the University:

- the University Quality Control, which supervises the correct and standard execution of the Quality Guarantee procedures of the whole University, suggests the instruments and supports the Courses of Study: it manages and monitors the constant update of the information contained in the SUA-Cds (Schede uniche annuali dei corsi di studio-Unique annual course of study files); it ensures the correct flow of information from and to the Evaluation Team and the teacher-student Joint Committee; reference e-mail is:   presidio.qualita@uniecampus.it;

- the Re-examination Group, whose activity is coordinated by the Professors responsible for the different Courses of study, keeps under control the effectiveness of the teaching organisation and the permanence of resources, through the annual editing of a Re-examination Report;

- the teacher-student Joint Committee, which expresses its evaluations and formulates ameliorative proposals for every Course of Study, producing an annual report which is sent to the Quality Control and to the Internal Evaluation Team; the reference page of the website is: http://www.uniecampus.it/ateneo/struttura-e-personale/commissioni-paritetiche-docenti-studenti/index.html;

- a Quality Assurance Group for every Degree Course or Master's Degree Course, which edits a Unique Annual Course of Study File (SUA-CdS), containing educational objectives, directions about the student's experience, educational achievements, organisation of the Course of Study.

As indicated by the AVA System it is possible to submit some survey questionnaires to the students, in order to make them express their opinion about the single subjects and the entire academic year, and on-line and off-line questionnaires to graduands and graduates, in order to observe their opinion with regard to the teaching and the supporting services connected to it. Similarly, even the Teachers compile on-line evaluation questionnaires about their teaching every year. The processing of the data resulting from the compilation of such questionnaires is daily updated and available at the Students Administration Office (segreteria@uniecampus.it).

The updated list of the above-mentioned committees is available at:

http://www.uniecampus.it/ateneo/struttura-e-personale/il-consiglio-di-amministrazione/index.html

  1. Official and individual study plans

As part of the didactic regulations of his/her Degree Course, the student can adopt the official study plan or submit his/her own.

The submission of individual study plans takes place during the periods established by the competent educational structures on the basis of criteria regulated by the respective Regulations.

The curriculum approval is obtained via computer if it doesn't deviate from the official study plan or if it fully complies with the criteria and the restrictions established for individual study plans. In other cases, the approval is subject to the examination of the Degree Course Board.

The student can propose modifications to the already approved study plan by submitting another plan during the following years.

  1. Student Rights Legal Protection Office

Submitting a written request (by hand, by mail, by e-mail or through the Internet by filling in the attached form available on-line on the portal and in printed form at the Student Legal Protection Office), the student can request the intervention of the Office of the Student Ombudsman (Autorità Garante degli Studenti - A.G.S.), which is the coordinator of the Student Rights Legal Protection Office (D.P.C.T.O. n. 187/2010).

(Office of the Student Ombudsman):

- Works in order to ensure the legal protection and the actual respect of the students' rights;

- Makes proposals and expresses opinions on matters regarding the fulfillment of such rights.

The request must necessarily be signed and it can be sustained by documents in support of the explained reasons.

eCampus On-line University and the Office of the Student Ombudsman guarantee, within their activities, the privacy of those who address themselves to the Office and they are bound to confidentiality as to the information acquired during the practise of their functions.

The Office of the Student Ombudsman, in order to guarantee impartiality and transparency of the University Activities, after having taken into consideration the received request may demand, in a written or oral form, some explanations to the other offices and organs of the University; in particular, regardless of confidentiality limits or any kind of limit, the Office is entitled to inspect and know all the documents and administration deeds, to ask and obtain the release of copies, and to have all the related information.

Moreover, when the Student Ombudsman has evidence of failures, malfunctions, omissions, delays in the completion of the administrative actions regarding the students and for which the University organs could be hold liable, it informs and invests the Chancellor, the General Manger and the Managing Director as pertaining to their own jurisdiction.

Within 60 days from the request of the student, the Student Ombudsman informs the person concerned of the outcome of its investigation and of any action taken by the University.

At least annually the Office of the Student Ombudsman sends to the Chancellor and the Chairman of the Board a summary report on the activities carried out during the previous academic year.

The A.G.S. is forbidden any intervention on facts for which the administrative, civil or criminal authority has already been appointed.

The student, through a reserved procedure on the institutional portal, has even the option to send his/her own suggestions to the Ombudsman, not necessarily associated to particular malfunctions, but oriented to the improvement of one or more procedures/services/activities of the University.

  1. Administrative office

The platform gives the possibility to execute some administrative activities on-line, if they don't require the physical presence of the student to legal obligation. For this reason the students are given appropriate authentication systems.

The activities made available on-line are the following:

  • enrollment (and possible pre-enrollment) and registration of payments;

  • registration for exams;

  • registration for teachings and seminars;

  • submission and request of modification of the study plans;

  • certification;

  • agenda of teachings and exams;

  • assignment to the tutor;

  • acquisition of evaluation.

  1. Technological standards

The platform is based on Internet technology and relational databases.

Due to its scalability, the platform is structured to ensure the access and the simultaneous fruition of the services on the part of over 10,000 users.

The existing structure will be subject to an objective measurement of the performances with standard market instruments and methods, and it will possibly undergo changes or improvements even in relation to the actual number of the users of the system.

The platform guarantees a real-time tracking of the activities with the granularity at least at a Learning-Object level and at a single-test level.

The platform can absorb contents defined according to SCORM standards.

SCORM – “Shareable Content Object Reference Model”- is technically a standard, that is, a collection of technical specifications, which allows an exchange of digital contents independently from the platform.

The system is able to issue detailed reports about the activities for which the need for tracking has been defined: the student can access them using a reserved menu visible on his/her personal page.

All the tracking data and the data acquired for administrative purposes are stored in the database for the time necessary for the completion of the tasks for which they are registered and in any case according to the current regulations.

In general, all stored data are treated in order to ensure their logical and physical security and their confidentiality.

In order to ensure the full enjoyment of courses and administrative services from any device, for different operating systems and the related browsers employed by the users, the University issues -and periodically updates- a “Compatibility Matrix” among the different possible combinations in the “Assistance and Support” area.

  1. Accessibility for disabled users

The used platform, as well as the other technological instruments, ensures the access to disabled users under the recommendations of the Interministerial Committee on the development and use of information technology for weak categories, even through the procedures and instruments available on the portal dedicated area, as proposed by the University Permanent Educational Committee.

The University aims to ensure equal opportunities of access and enjoyment of the course of study to all students. For this reason a specific committee has been established. The committee evaluates the students' requests about how to sit exams and how to access the spaces and the services of the University and its separate branches.

  1. More services offered to the students

The University, at the headquarters of Novedrate, makes available for the students the following services, indirectly useful to simplify the process of participation to university life and learning:

- a canteen and a bar, both located within the structure of the university

- the possibility to stay overnight within the structure (while remote branches are provided for agreements with some hotels near the university seat). For this reason, please refer to the following page of the portal:

URL:http://www.uniecampus.it/ateneo/le-sedi/la-sede-di-novedrate/index.html

- the central library of Novedrate

- a fitness area

- a photocopy service through dedicated rechargeable card

- the facilitation for transfers from and to the train station and the University by shuttles at set times and with high frequency.

All matriculated students can benefit from the following services:

- eCampus Multimedia Librarian Pole (digital consultation, Uniecampus book series, Seminar and Conference Archives, researches);

- Internship and Placement Office, for contacts with the labour market and drafting of agreements between the University and external companies willing to accept trainees for the execution of the curricular and post-graduate apprenticeships.

  1. International mobility programs

Concerning student mobility, a cooperation and interchange agreement has been activated between the University and the Department of Science and Technology of the Chinese province of Yunnan, in order to promote joined projects in the field of technology and science; in the same boundary, the European Association for Interstudies (AE) is born. Its members are the University and other European universities, in order to allow a world-wide mobility of the students.

  1. Orientation Office

The Assistance and Orientation Service is a significant point of reference offered by the University and a guide to all students who are making an important choice for their future. The Assistance and Orientation Service makes this choice the best one, made in full awareness, providing all necessary information. Reference email: sao@uniecampus.it.

The Orientation Office is in charge of providing secondary school students, through meetings organised at their own schools or at the university offices in Novedrate, all the information about the university educational syllabus and about the labour market. Secondary school students can, at any time, go to this Office for individual orienting interviews aimed at identifying the most appropriate Degree Course.

  1. Contract with the student

The enrollment at the University entails the drafting of a dedicated contract with the student for the adhesion to the supplied services, published on the institutional portal at the address:http://www.uniecampus.it/iscrizione/contratto-con-lo-studente/index.html.

Updated: 24/11/2014

 


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